When it comes to managing performance or certain duties in any industry, it is believed that what can’t be measured is simply hard to manage. Fair enough! How are we supposed to manage anything in an industry when we don’t even know where it’s heading, how and what will be the outcome. The rule applies for services that are tangible. But we if think about it, what about those services that are intangible? Cleaning for one is that industry that is intangible and there are hardly any means to measure it. Then how is one supposed to manage it? This is one question that runs in the minds of many and has been trying hard to find answers to it ever since the boom in the cleaning industry. Moving onwards, just because it’s the cleaning business doesn’t mean there is no risk involved. The mitigation of risk in the field has fueled many factors such as accountability. Also, while building a service contract, there should be complete transparency. Why? Because today, the facility managers in the cleaning business are demanding open transparency in finding out how the industry operates and what the certain outcomes can be. This way, they can … Continue reading Cleaning – Quality Control